Community Manager (Anoma/Namada)

About Heliax

Heliax is a remote-first public goods lab which researches, develops, deploys, and maintains open-source protocols and mechanisms designed to serve the everyday needs of humanity. Using this, we build vertically integrated open-source products and networks that form coherent open systems which are capable of acting as an alternative to existing exploitative paradigms.

Heliax’s work includes Anoma, the universal intent machine introducing a new era of intent-centric applications; and Namada, the shielded asset hub for multichain, multi-asset data protection, designed to give people full control over sharing their personal information.

Role overview

We are looking for a Community manager to join Heliax as soon as possible. You’ll be working directly with the Head of Marketing and Communications and frequently collaborate with the rest of the team members across all functions, including Business Development, Research, and Engineering teams.

We are looking for a passionate Community Manager to oversee and grow our community platforms. The Community Manager will be responsible for building relationships with the community, facilitating discussions, and promoting positive interactions. This role requires a combination of excellent communication skills, strategic thinking, and a deep understanding of community dynamics & and the blockchain industry.

The ideal candidate will be hyper-motivated, creative, flexible, and organized, with clear focus on solving problems, and building relationships – and most importantly, who is maximally aligned with the vision and values of Namada, Anoma, and Heliax.

What you’ll do

• Develop and implement strategies to grow and engage the community across various platforms, including discord, forums, and telegram.
• Monitor community discussions, respond to inquiries, and address member concerns in a timely and professional manner.
• Foster a welcoming and inclusive community environment by enforcing community guidelines and moderating inappropriate content.
• Create and contribute to engaging content, such as blog posts, newsletters, and social media updates, to keep community members informed and entertained.
• Collaborate with cross-functional teams, including marketing & Communications, Business Development, Research, and Engineering, to gather feedback and address community needs.
• Organize and promote community events, such as Discord AMAs, meetups, and Twitter Spaces, to facilitate networking and knowledge sharing.
• Identify and cultivate relationships with key influencers and brand advocates within the community.
• Analyze community metrics and feedback to measure engagement levels, identify trends, and make data-driven decisions to improve community satisfaction and retention.
• Stay updated on industry trends, best practices, and emerging technologies related to community management.

Your Background

• Bachelor's degree in Communications, Marketing, Business, or related field.
• Proven experience as a Community Manager or similar role, preferably for a technology-driven company or blockchain company.
• Excellent written and verbal communication skills, with the ability to convey complex ideas clearly and empathetically.
• Strong interpersonal skills, with the ability to build rapport with diverse community members and stakeholders.
• Proficiency in social media management tools and community platforms (e.g.,telegram, Reddit, Discord, YouTube).
• Experience with content creation, including writing, and editing. Graphic design is a bonus.
• Ability to multitask, prioritize, and work independently in a fast-paced environment.
• Passion for community building and a genuine interest in understanding and advocating for the needs of community members.
• Knowledge of community management best practices, including moderation techniques, crisis management, and user engagement strategies.
• Familiarity with analytics tools and metrics to track community growth and engagement.

Misc

Remote, but you can join the team at our current offices in London, or Berlin.When remote, preferred if mostly located within (+/- 3 hours) Central European time zones.

Ideally someone who enjoys travel, nature and hiking. Often we find that protocols are best designed not in a meeting room but rather on a trail 🏔️.